Patchwork Introduce Servicing for your BlackBox
Updated: Oct 22
A BlackBox system tends to prove its value when the work is at its busiest. Guidance, mapping and field recording need to behave as expected when the weather window opens, the machine is ready, and there is no time to chase avoidable faults.
That is why Patchwork is introducing a servicing option for BlackBox systems. The idea is simple: send your system in, and the team will check it over, update the software where needed, and advise on any issues they find.
It is a practical pre-season step that helps reduce downtime and gives you more confidence before the next round of fieldwork begins.
What Patchwork checks during a BlackBox service
The service is built around a straightforward process. Once the BlackBox system arrives, the team checks the hardware condition, reviews how the unit is functioning, and carries out relevant software updates.
The exact findings will depend on the system and its condition, but the service may include checks such as:
General physical condition of the unit
Power-up and basic operation
Cable and connector condition where supplied
Common sources of faults or unreliable performance
Any visible signs of wear, damage or poor connection
Software version and available updates
The aim is not to replace day-to-day care. It is to give the system a more thorough inspection by people familiar with the equipment.
If an issue is found, Patchwork will advise on it. That means there is a clear record of what has been seen, what may need attention, and what steps can help get the system ready for use again.
Sending the system in is simple
Patchwork has designed the service to be easy to use nationwide. Instead of trying to diagnose issues in the field, you can send the system to Patchwork for assessment.
Step 1 - Booking and Payment Options
Customers have two options to arrange the service:
Go online here to book and pay for the service.
Contact the office on 01291 673366 to arrange the service.
Step 2 - Comfirmation of Booking
Once the service is paid for Patchwork will email confirmation of booking and will supply a prepaid postage label for you to send your system. The following specifications apply:
Maximum Package Size: 35cm x 45cm x 16cm
Maximum Weight: 2 KG (Please call us if a heavier weight is required)
Step 3 - Final Check Before Packing and Posting
Before sending it, check you have included all the standard parts and any that may relate to any fault or concern. If a power cable, lead, or connector has been behaving oddly, sending it with the unit can help the team understand the full picture.
A simple note can also help. Include the system details and any symptoms you have noticed, such as:
The unit not powering up every time
Loss of connection with a component
Slow start-up
Error messages
Unusual behaviour during the last use
Concerns after storage or transport
The more useful detail included, the easier it is to check the right areas. Even if there is no known fault, the service can still act as a health check before the next season.
When ready package and send the system to Patchwork using the pre paid postage method.
Get ready before the season starts
BlackBox servicing is a simple way to prepare for the next season before the work begins. Send your system to Patchwork, and the team will check it over, update the software and advise on any issues they find.
That preparation can make a real difference when the busy period arrives. A system that has been checked in advance is one less thing to worry about when the weather breaks and the job needs doing.
If your BlackBox has been stored since last season, has shown signs of a fault, or simply needs a pre-season check, now is the right time to get it looked at. The goal is clear: have the system ready, reliable and up and running when it is needed most.
